Increased support for Indonesian customers

New service center reduces repair times for local industries

Sulzer has extended its global network of service centers with the opening of a new facility in Balikpapan, Indonesia. The new service center is positioned in a prime location to serve customers in oil & gas, mining, power and general industries, which dominate the surrounding area.

Applying the final touches to the opening ceremony.Applying the final touches to the opening ceremony.

Offering a comprehensive range of services for electric motors, compressors, pumps and steam turbines, the new Balikpapan Service Center will deliver the wide range of high-quality independent repair services that customers have come to expect from Sulzer. Equipped to maintain and repair all types of small to medium-sized rotating machinery, the service center has been fitted with all the necessary tools, equipment and personnel to deliver equipment performance and longevity.

Customers were invited to attend the opening ceremony, which also featured many figures from Sulzer’s senior management. Agus Susena, Head of Rotating Equipment Services S.E. Asia for Sulzer, commented: “The new service center offers excellent turnaround times and will provide local support for our customers. This combined with the vast wealth of skilled human resources and young talented graduate engineers opens up further opportunities for Sulzer to capture some of this valuable wealth of local talent. The investment in this new facility includes training of experienced local engineers to operate the new machinery, such as the balancing equipment, winding tools and machining tools.”

Sulzer’s Indonesia management team excited to officially open the new service center. Sulzer’s Indonesia management team excited to officially open the new service center.

The new service center improves the speed of service and reduces shipping costs by offering independent service solutions at the customers’ doorstep. As with all Sulzer facilities, customers are supported by a global network of spare parts manufacturing and an extensive network of service centers. The opening of the Balikpapan service center marks the 20th service facility in operation in the Asia-Pacific region. The considerable network gives Indonesian operations access to service solutions for even the largest of their rotating equipment. Initial assessments can be made by engineers in Balikpapan and any repairs can be completed at the larger service center in Purwakarta.

The opening ceremony was attended by a number of customers who were invited to a series of presentations. It highlighted the wide range of services on offer including a dedicated service center that caters for explosion proof motors as a certified IECEx repair facility, with a special focus on the specialist skills in repairing equipment that operates in potentially explosive atmospheres. Sulzer also provides reverse engineering capabilities from a dedicated engineering team based at the Purwakarta facility, which plays a supporting role with the Balikpapan service center. This allows for alternative sourcing and competitive pricing of quality spare parts with expedited manufacturing and delivery.

Balikpapan is fully equipped to repair all types of small to medium rotating equipment.Balikpapan is fully equipped to repair all types of small to medium rotating equipment.

Mr. Hermansyah, Contract and Shop Coordinator at PT. Badak Bontang comments: “Congratulations to Sulzer for the opening of a new service center, it is a great facility! We have had the pleasure of working with Sulzer for a long time using their extensive experience in rotating equipment services. Having this new repair facility in Balikpapan, makes it simple to access opportunities in Kalimantan for industrial services”.

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About Sulzer:

Sulzer is a global leader in fluid engineering. We specialize in pumping, agitation, mixing, separation and application technologies for fluids of all types. Our customers benefit from our commitment to innovation, performance and quality and from our responsive network of 50 world-class manufacturing facilities and 100 service centers across the globe. Sulzer has been headquartered in Winterthur, Switzerland, since 1834. In 2018, our 15’500 employees delivered revenues of CHF 3.4 billion. Our shares are traded on the SIX Swiss Exchange (SIX: SUN).