Honeywell service targets plant system performance

Honeywell has launched Assurance 360 Services, a multi-year service partnership designed to allow plant personnel to focus on operations while Honeywell experts focus on maintaining, supporting and optimising system performance to help the plant meet its goals.

The offering is said to provide remote monitoring, change management, risk mitigation, technology upgrade and new installation support, and performance-based metrics and reporting.

Assurance 360 offers two service levels: Performa provides Honeywell support personnel to act in advisory roles across all areas covered by the program; Optima engages Honeywell personnel to both advise and directly handle tasks such as implementing change management, tracking and improving metrics, and scheduling and implementing new technology upgrades and installations.

According to Honeywell, it developed the Assurance 360 Services in direct response to customer feedback about an increasing number of compliance requirements and open system complexities that are changing the way they must manage assets.
Meanwhile, Honeywell has extended its Benefits Guardianship Program – a service that delivers expertise beyond traditional product support, providing priority phone access to experienced and qualified specialists, to quickly resolve performance problems, and to deliver the latest software to improve functionality and to safeguard investments. 

The new BGP Plus service is intended to provides reactive and proactive engineering-led services to increase uptime of the software, to provide early detection of performance drift and to recommend resolutions to sustain performance.