Pure Planet is the only 100% renewable energy supplier to be recommended by Which? for 2021.
- 100% renewable energy supplier Pure Planet named among the country’s top providers for the second year in a row
- Pure Planet is the only supplier offering 100% green electricity and 100% carbon offset gas as standard to be recommended
- The Big Six providers - British Gas, Eon, EDF, Npower, Scottish Power and SSE (now part of OVO) - were all among the lowest rated
- High satisfaction and bill accuracy scores show digital innovation and transparent pricing make renewables a no brainer
The UK’s first digital-only energy supplier has received the recommendation of its Members again for 2021 in the consumer champion’s annual energy supplier survey, which is based entirely on customer satisfaction ratings.
And Pure Planet is the only Which? recommended supplier to offer 100% green electricity and 100% carbon offset gas to all its members as standard.
More than 8,000 people across the UK were asked to rate their energy supplier on a number of criteria including value for money, customer service, bill accuracy and digital tools as part of the annual survey.
Pure Planet - which offers 24/7 customer service via an AI enabled chatbot - achieved an overall 74% satisfaction rating plus the maximum five stars for bill accuracy and four stars for value for money, demonstrating the benefits of digital innovation and transparent pricing.
The supplier also had one of the highest proportions of customers reporting no problems in the past 12 months (91%) .
Steven Day, co-founder of Pure Planet said: “It's fantastic to be named a Which? recommended energy supplier for the second year in a row.
“We are thrilled that our customer satisfaction is among the highest of any provider while having among the lowest number of customers experiencing problems - this is a major endorsement of our unique digital-only model which delivers great service and low-cost renewable energy.
“The latest Which? rankings show that the Big 6 are way off the pace while our 100% renewable energy and carbon offset gas is cheaper than standard variable tariffs with the Big Six
“So if you want green energy and excellent service there really is only one choice.”
Bath-based Pure Planet’s 180,000 members receive 100% renewable energy at wholesale prices plus a small standing charge.
Digital service is via web and app provides 24/7 service via AI powered chatbot ‘Wattbot’ and a large Community of over 30,000 members.
Which? found the biggest six energy companies - British Gas, Eon, EDF, Npower, Scottish Power and SSE (now part of Ovo) - all finished in the bottom eight rated suppliers
Customers with these six energy giants were more likely on average to have encountered problems with their provider.
It comes as Pure Planet was also recognised with an award at the 2019 UK and European Employee Engagement Awards.